Mobilizing our abilty to listen, figuring out the compagny's real needs. Which mean accepting the infinite variety of these needs and expectations: listen before thinking, listen before proposing anything... Listen patiently, to each compagny's uniqueness, no matter how many we have seen before. Understanding thoroughly to get a better grasp of the whole picture. Establishing and confirm objectives. Refusing pre-set ideas. Focusing as much on the compagny culture as on the words of its leadears.
Then we mobilize our creativity; adapting our methods to this project, finding the right rhythm, underlining what is at sake. Choosing the best people from our teams for the client and the project, as well as reaching further for additional talent. Finding a bridge between facts and people's expectations. And then, invent: using our own European approach, proposing ideas and remaining open to the others. Taking pleasure from the unexpected. Using the unexpected to succeed.
This means mobilizing all the men and women in the compagny, from leaders to those who will implement changes and prove them to be successful. Engaging everyone. Detecting doubts to bring them out into the opn. Showing the world as it is, fining out exactly what works for any given situation. Artfully crafting the approaches, attitudes and actions that will lead to tomorrow. Mixing excitement with ambition and daring. Always being curious. Finding pleasure in the unexpected. Taking pleasure in building the future.
Finally we transmit: handing over knowledge, leaving behind proven methods. Encouraging the ownership of ideas. No need for credit, no double talk or ‘what would you have done without us‘. Always combining efficiency with humility. Mixing results with satisfaction. Leaving a lasting mark, and then always handing back the kys — all the keys.